When I woke up this morning and reached for my Verizon Samsung Galaxy Note 4 to learn what time it was, I was presented with a screen saying an update was available. Before I could touch anything, the update started.
After the update was finished, a notification screen appeared that contained a link to Verizon’s website that was supposed to include a list of what was updated. It was a broken link. So, the question of what was updated still stood.
Talking to Verizon – no joy
I called Verizon’s technical support and jousted with the company’s awful voice response system. Eventually I was able to get through to a real person in spite of everything the voice response system did to get in my way. Although polite, the agent appeared to have absolutely no idea what was updated. She did, however, send me a pointer to a page on the Verizon website that was supposed to describe the update. It contained no useful information whatsoever. She then suggested that I should contact Samsung because they, not Verizon, pushed out the update.
Talking with Samsung – no joy either
I contacted Samsung. I was able to get someone on live chat quickly and without the need to joust with a voice response system. I was asked to supply the model number and baseband version. After a few minutes, I was told that no update was pushed out to my phone from Samsung and I was told to ask Verizon.
Who did it and what did they do?
Who updated my phone and what was contained in the update is still mysterious. Both companies involved are saying they have no idea and that I should contact the other. This adds up to an awful customer experience.
Has this ever happened to you?When I woke up this morning and reached for my Verizon Samsung Galaxy Note 4 to learn what time it was, I was presented …